Announcement: Batesville UK is Now Operating Through Hales Transport

Batesville is committed to a culture of continuous improvement – in our products, our processes and the services we provide. We monitor our operations closely, looking for ways to improve service quality and add value to your business. We are pleased to share a change we believe will give you even better access to Batesville products.

Batesville has entered into an exclusive relationship with Hales Transport Limited to distribute our products in the United Kingdom.  Thank you for allowing Batesville to support you in helping families honor the lives of those they love.® We appreciate your business and look forward to continuing to provide you with high quality Batesville products through Hales Transport in the future.


Who is Hales Transport?

Owned by James and Erika Hales, Hales Transport is a well-established, UK-based distribution company with an exceptional service record and a vast network that covers all of the UK. Their dedicated delivery team and larger fleet will significantly increase the frequency of deliveries to funeral directors.

Will Batesville still be responsible for operations?

No. Through this agreement, Hales Transport assumed responsibility for all aspects of Batesville’s operations, including product orders, delivery, billing, and customer service effective on the first of June 2016. Billing for all orders placed prior to 1 June will be handled by Batesville through our normal process. You will receive additional information from Hales Transport in the coming weeks regarding billing and account management going forward.

Who should I contact with questions?

Wade Hall, National Sales Manager for Batesville UK, will continue to serve as your primary contact during this period of transition. He and the rest of our team have worked closely with the professionals at Hales Transport to ensure a seamless transition. Wade can be reached at wade.hall@batesville.com or by phone at 07990-035304.

Who should I contact to place an order?

For your convenience, you may continue to place orders via email at Batesville@halestransport.com or via phone at 05603-646870.